ozi365 Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how ozi365 ("ozi365", "we", "us", "our") collects, uses, stores, shares, and protects personal information provided by users ("you", "your", "the Player") of the ozi365 website at ozi365.org and all associated services, games, and features.

By registering an account or using any feature of the ozi365 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the Platform immediately.

This policy applies to all players accessing ozi365 from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling your personal data responsibly, in a manner consistent with applicable data protection principles.

2. Personal Data We Collect

2.1 Registration Information

When you create an ozi365 account, we collect: your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to set up your account, verify your identity, and comply with our age verification obligations. All registered players must be 21 years of age or older.

2.2 Identity Verification Documents

To meet our anti-money-laundering (AML) and know-your-customer (KYC) obligations, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence, along with supporting documents such as a utility bill or bank statement as proof of address.

2.3 Financial and Transaction Data

We collect information related to your deposits, withdrawals, and gaming transactions on the Platform. This includes payment method identifiers (such as your bKash or Nagad mobile number or the last four digits of a card), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and transaction status records. We do not store full card numbers or full mobile banking PINs.

2.4 Device and Technical Data

When you access the ozi365 Platform, our servers automatically record certain technical information, including: your IP address, browser type and version, operating system, device model, screen resolution, referring URL, pages visited, session duration, and click-stream data. This information helps us operate the Platform securely, detect fraud, and improve performance.

2.5 Communications and Support Records

If you contact our customer support team via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and the resolution provided. These records allow us to maintain service quality and resolve repeat issues efficiently.

2.6 Cookies and Tracking Technologies

ozi365 uses cookies and similar tracking technologies to maintain your login session, remember your preferences, analyse site usage patterns, and deliver relevant content. You may control cookie settings through your browser preferences, though disabling certain cookies may affect Platform functionality. See Section 8 of this policy for further details on our use of cookies.

3. How We Use Your Personal Data

ozi365 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, authenticating your identity at login, and managing your account preferences and settings.
• Transaction processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and maintaining accurate financial records.
• Identity verification: Confirming that you meet the minimum age requirement of 21 years and satisfying our KYC obligations to prevent fraud and money laundering.
• Customer support: Responding to queries, resolving disputes, investigating complaints, and maintaining the history of your interactions with our support team.
• Platform improvement: Analysing aggregated usage data to identify areas where the ozi365 experience can be improved, new features can be added, or technical issues can be resolved.
• Responsible gaming: Monitoring account activity for signs of problem gambling behaviour, enforcing self-exclusion requests, and applying deposit limits or cooling-off periods where requested or required.
• Security and fraud prevention: Detecting and investigating suspicious activity, preventing unauthorised account access, and protecting the integrity of the Platform against automated abuse.
• Legal and regulatory compliance: Meeting our record-keeping, reporting, and disclosure obligations under applicable law, including anti-money-laundering regulations.
• Marketing communications: Sending you information about promotions, bonuses, and seasonal offers where you have consented to receive such communications. You may withdraw this consent at any time.

4. Legal Basis for Processing Your Data

ozi365 processes your personal data on the following legal grounds:

• Contractual necessity: Processing that is required to perform the contract between you and ozi365, including operating your account and processing your transactions.
• Legal obligation: Processing that is required for ozi365 to comply with applicable legal and regulatory requirements, including AML/KYC obligations and age verification.
• Legitimate interests: Processing carried out for ozi365's legitimate business interests, such as fraud prevention, security monitoring, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Share Your Personal Data

5.1 Service Providers and Technology Partners

ozi365 works with trusted third-party service providers who process personal data on our behalf to operate the Platform. These include: payment processing partners (such as the operators of bKash, Nagad, and card payment gateways), game software suppliers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), fraud detection and identity verification providers, cloud hosting and infrastructure providers, and customer support platform vendors. All such providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to ozi365.

5.2 Legal and Regulatory Disclosure

ozi365 may disclose personal data to law enforcement authorities, financial intelligence units, or other regulatory bodies where we are legally required to do so, or where we believe in good faith that disclosure is necessary to prevent illegal activity, fraud, or harm to the safety of any individual.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ozi365's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via the email address registered to your account if such a transfer is to affect your personal data.

5.4 No Sale of Personal Data

ozi365 does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Any data sharing is limited strictly to the purposes described in this Privacy Policy.

6. Data Retention

ozi365 retains your personal data for as long as your account remains active and for a period of time thereafter as required by our legal and regulatory obligations. Specifically:

• Account registration data and identity documents are retained for a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communication records are retained for up to three (3) years from the date of the last interaction.
• Device and technical log data is retained for up to twelve (12) months for security and fraud investigation purposes.
• Marketing consent records are retained until you withdraw consent, plus a further period for compliance documentation purposes.

Once the applicable retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits and to remember information about your session or preferences.

8.2 How ozi365 Uses Cookies

ozi365 uses the following categories of cookies:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking the Platform.
• Functional cookies: Used to remember your preferences such as language settings, game display options, and notification preferences across sessions.
• Analytics cookies: Used to collect anonymised data about how players use the Platform, including which pages are visited most frequently, how long sessions last, and where users navigate from. This data helps us improve the Platform.
• Marketing cookies: Used, with your consent, to track engagement with promotional content and to ensure that offer communications are relevant to your interests and activity on the Platform.

8.3 Managing Cookies

You can control which non-essential cookies are stored on your device through your browser's privacy settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete existing cookies. Please note that blocking essential cookies will prevent you from logging in and using the Platform. Instructions for managing cookies are available in the help documentation for your specific browser.

9. Data Security Measures

ozi365 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and payment credentials.
• Role-based access controls that limit employee access to personal data to those with a strict operational need.
• Regular internal security audits and vulnerability assessments of Platform infrastructure.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Automated fraud detection systems that monitor transactions and login patterns for anomalous activity.

While we make every reasonable effort to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your ozi365 account.